2. Why are grievance procedures important?


  • acts as a release valve for some employees
  • employees feel they have a genuine option to raise a complaint
  • effective grievance procedures foster a culture of fair treatment that encourages commitment, staff retention and respect
  • essential to break cycle of disputes


  • employees must follow the ACAS Code or their compensation at Employment Tribunal will be reduced by 0-25%
  • employers must follow the ACAS Code or compensation at Employment Tribunal will be increased by up to 0-25%
  • potential constructive dismissal – failure to allow redress of grievances
  • next step is litigation