7. Who should deal with formal investigation?

  • Line manager, unless:
    • he/she is not impartial or is otherwise involved in the issues giving rise to the complaint,
    • has not received training on how to deal with grievances and is unsuitable,
    • complex issues that require specialist knowledge or additional seniority.
  • If not manager, next level of management up.
  • Keep someone free to run the appeal.